Participants are users, teams, and escalations in addition to No-One which is the specific participant type. End date is optional if it's left unspecified the rotation will continue indefinitely. No on-call rotation can be used after the specified end date of the rule. Default rotation start time is 08:00.Įnd date and time indicates when the rotation ends and becomes inactive.
The time is often particularly important as it becomes the handover time for on-call responsibilities (e.g. Schedule rotations are calculated from this date and time. Starting date and time indicates when the rotation becomes active. When a schedule is being used to determine who is notified, all on-call users from different rotations are notified.Īs rotations are defined, Opsgenie automatically calculates and displays who is on-call and when, according to the parameters below: Opsgenie supports multiple rotations with different participants, rotations, and time intervals to be defined for a schedule. When an alert is escalated through the schedule, all on-call users in all the different rotations are notified (cumulative). You can provide multiple rotations for a schedule and rotations can be restricted to specific time periods. Select Add rotation to begin populating the schedule.Ī rotation is group of people who rotate through the same shift. Select the appropriate time zone and save it. You will use this name when configuring the on-call schedule in your team Routing Rules. Give the schedule a name using only letter, numbers, underscores, and dots. To create a schedule, go to the desired Team dashboard under the On-call sub-menu, then scroll down to the module for On-call Schedules. Admins (and team admins) can set up schedules with daily, weekly, and custom rotations, and specify the schedule as a recipient of the alerts for Opsgenie to determine who is notified according to the on-call schedule. Opsgenie supports creating and managing on-call schedules in just a few short steps. Watch Setting up On-Call Schedules video. The team schedule is managed through the team dashboard as well. In addition, a team schedule is created automatically for each team when the team is created. Schedules are defined via the Team > On-call section. Opsgenie schedules are used to determine who is on-call at a given time.
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